Refund Policy
Last updated: [17-09-2025]
In compliance with Directive 2011/83/EU on consumer rights, Regulation (EU) 2019/2161, and the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007), LOBO BROTHERS S.L. establishes this Refund Policy for its digital services.
1. COMPANY INFORMATION
Corporate name: LOBO BROTHERS S.L. Tax ID: B86656915 Registered office: Calle Velázquez 157, 1st Floor, 28002 Madrid, Spain Email: hi@lobobrothers.com Website: lobobrothers.com
2. FREE TRIAL PERIOD
All our digital products include a free trial period that allows users to fully evaluate the service functionalities before proceeding with the purchase:
• Trial period duration: [X days] from registration • Full access: During this period, users have access to all product functionalities • No commitment • Free cancellation
3. RIGHT OF WITHDRAWAL
In accordance with article 102 and following of Royal Legislative Decree 1/2007:
3.1. General right
Consumers and users have the right to withdraw from the contract within 14 calendar days without needing to justify the decision and without any penalty.
3.2. Period calculation
The 14-day period shall be calculated: • For digital services: from the date of contract conclusion (moment of purchase) • The period expires at 11:59 PM on the last day
3.3. Pre-contractual information
Before contracting, users are clearly informed about: • Their right of withdrawal • The 14-day period • Applicable exceptions • The procedure to exercise this right
4. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with article 103 of Royal Legislative Decree 1/2007, the right of withdrawal does NOT apply in the following cases:
4.1. Activated digital content
Once the user has begun downloading, activating, or effectively using digital content, they lose the right of withdrawal, provided that: • They have been previously informed of this circumstance • The user has given express consent • Written confirmation of this waiver has been provided
4.2. Fully performed services
When service provision has begun with the consumer’s prior express consent and with their acknowledgment that they are aware that, once the service is fully performed, they will have lost their right of withdrawal.
5. REFUND PROCEDURE
5.1. Refund request
To exercise the right of withdrawal, users must: • Send an unequivocal communication to hi@lobobrothers.com • Include order number and identification data • Make the request within the 14-day period
5.2. Confirmation
We will confirm receipt of the withdrawal request within a maximum of 48 hours.
5.3. Refund
• Period: Maximum 14 calendar days from receipt of withdrawal request • Amount: Total amount paid, without deductions
6. SPECIAL CASES
6.1. Defects or non-conformity
If the digital product does not function as advertised or presents defects: • Right to free repair or replacement • If not possible, right to price reduction or contract resolution • These rights are independent of the right of withdrawal
6.2. Technical problems
In case of technical problems that prevent normal use of the service, users have the right to: • Extension of access period • Full refund if the problem cannot be resolved
7. WITHDRAWAL FORM
[Form template]
To the attention of LOBO BROTHERS S.L. Calle Velázquez 157, 1st Floor, 28002 Madrid, Spain Email: hi@lobobrothers.com
I hereby inform you that I withdraw from my purchase contract for the following product/service:
• Product/service contracted: _________________ • Order number: _________________ • Contract date: _________________ • Consumer name: _________________ • Consumer address: _________________ • Email: _________________
Date: _________________ Consumer signature: _________________
8. CONSUMER PROTECTION
8.1. Inalienable rights
The rights recognized in this policy are inalienable. Any clause that limits these rights shall be null and void.
8.2. Clear information
All information about purchase conditions, product characteristics, and consumer rights is provided in a clear, comprehensible, and prominent manner before contracting.
8.3. Conflict resolution
In case of disputes, consumers can turn to: • EU online dispute resolution platform: https://ec.europa.eu/consumers/odr/ • Consumer organizations • Competent courts in Madrid
9. POLICY MODIFICATIONS
This Refund Policy may be modified to adapt to legislative changes or service improvements. Modifications will be communicated at least 30 days in advance and will not affect already concluded contracts.
10. APPLICABLE LAW AND JURISDICTION
This policy is governed by Spanish legislation. For dispute resolution, the Courts and Tribunals of Madrid shall be competent, without prejudice to the competence that may correspond to those of the consumer’s domicile.
11. CONTACT
For any inquiries about this Refund Policy:
LOBO BROTHERS S.L. Calle Velázquez 157, 1st Floor 28002 Madrid, Spain Email: hi@lobobrothers.com Phone: +34919993939
IMPORTANT NOTE: This policy complies with current European and Spanish regulations on consumer protection in distance contracts and digital content. We recommend periodically reviewing legislative updates that may affect these rights.